Work Day 1

Work Journal

Day 1

So today, I officially started my new internship at the Clock Tower Resorts, Rockford, Illinois. I was considered as a manager trainee so I was assigned to all the departments for trainings. I like the idea of getting trained rotationally since that’s how people learn the most out of an experience.

I started with a free cold breakfast at 7:40 am, where I met my general manager Rosy. She is a very nice lady in her 60s and she told me what I was expected from this position. I realized that even though I considered myself as an intern, they think that I will be a full time employee when time comes and they want to train me for the long run. I kinda felt bad for it but I have no choice either.

I was being trained the whole day at the front desk and I was responsible for taking phone calls, making reservations and everything else. Not until this moment had I realized that front desk is not easy at all, and it is the best and fast way of learning a new property. For example, in this case, I learnt about the water park only open for weekends, the room rates are different depend on days and guest numbers etc. I learnt how to use their reservation system and how to deal with so many different situations that could happen when a customer calls. However, the biggest obstacle that I had was communication. I considered myself good at listening and speaking, but even that I had some troubles understanding people sometimes that I felt like I messed up some calls. Honestly I don’t really know answering calls will help me with anything except for practicing English, but I guess it is still a way to step out of my comfort zone.

Anyway. What I have been thinking during the day was actually how important purpose is for one, what do I really need. It sounds silly because I always thought that only sensitive and immature people do this for getting attention. However, I find myself couldn’t stop thinking about what I really want. If I’m all alone here by myself, without family, friends, and significant other, what am I really working for? But I guess it will be a long time question.

So my task for tomorrow will still be working at the front desk, 8:am to 4:pm. I still don’t feel fully comfortable doing it, but career is all about improving oneself. I’m never good at writing. But weird enough I actually like writing things in English better probably because I had an amazing english teacher that I love who asked us to write a lot, or maybe just because I don’t need to worry too much about wording since none of my friends actually care.

I hope you guys enjoy my story. It is the first blog ever and I promise I will write more maybe everyday to keep my thoughts and memories. Also, it is a great way to keep in touch with everybody!

Love,

Regina