2nd Week

I can't believe that time went by this fast. I finished my second week already! I can't say I'm well trained for the front desk because I still don't feel comfortable about being by myself and there are still many things/regulations about front desk that I'm not aware of, but I would say that I'm getting so much better than the first day. I've done first (7am-3pm) and second (3-11pm) shift, and last week I also did the night shift, which is from 11pm-7am.

I was not happy about being asked to do night shift since I don't like the idea of staying up over night. But the night shift is about audit. Because there is not much going on during the night, so night shift is when the front desk staffs take care of audit of Tilted Kilt and the whole hotel. I never liked accounting and I still don't. I can do it because its very easy and repetitive, but it's boring and I don't particularly enjoy it.

It's interesting to see some data though. For example, the average occupancy rate during the week days is approx. 20%, it's relatively low but I think it also shows how much potential we have here; the average week day daily income is around $3,500, which is not bad in my mind; some guests won't show up after they made reservations and in order to prevent us charging them no-show fee, they will call the bank and ask the bank to freeze their credit card, etc.

I think I will be moved to accounting or sales department starts from tomorrow, which is good. I thought this place was too small for my potential, but actually there are so many things that I need to learn, especially HOW to work with Americans, instead of WHAT to do. I am completely exposed to this American environment now that I don't even remember when was the last time I saw an Asian. It makes me realize that I still have language obstacle. I remember my mom told me the period that one needs to get used to a completely different environment is age/6, which means I still have another six months to go. I'm not particularly excited about my current internship, but I still look forward to seeing what I could become and achieve soon.